Please allow 48-72 hours for a response

Refunds

-         All sales are final
-         Refunds are only available on items that have been broken or damaged during shipping to the customer.
-         If you have received a broken or damaged item, please email designswithatwistbymj@gmail.com as soon as possible with photos of the damage. If a replacement is available, it will be offered before a refund.
-         Refunds will only be issued within 30 days after the customer’s order is delivered. 

Custom Jewelry orders

Custom jewelry orders are only fulfilled once payment is made in full. Please allow a minimum of three weeks after full payment for custom jewelry orders to be created and shipped.
           Payment plans on custom jewelry orders exceeding $100 USD are available. Payment plans must be paid in full within ninety days.
-         50% deposit is required on all custom jewelry payment plans
-         Custom jewelry orders on a payment plan will not be created until payment in full is received
-         A $20 penalty fee will be incurred if payment plans are not paid in full within ninety days, this includes canceling your custom order before the ninety days ends. The $20 penalty fee will be deducted from funds already collected. Any remaining funds after the $20 penalty fee is collected will be refunded to the customer and the custom jewelry order will be canceled.
Any customer who fails to pay in full for three separate custom jewelry orders will no longer be allowed to place orders with Designs with A Twist by Mj.

Policies subject to change and updates at any time.